Frequently Asked Questions

How do I get a free estimate?

The most efficient way is to use our convenient Contact form. It'll allow you to tell us what your specific needs are and upload images of your furniture so we can get our eyes on it. We can then determine if we need to come out and see your furniture in person before being able to provide an accurate estimate, but most of the time photos are sufficient. There is no charge for estimates!

Is my patio furniture worth restoring?

We don't know if your patio furniture is worth restoring unless we can get our eyes on it. That's why sending us photos of your furniture using our Contact page is extremely helpful in determining the cost-effectiveness of restoring your outdoor furniture. Not all outdoor furniture is created equal and, based on original quality or extent of damage, sometimes restoration is not the best option. We're here to help you figure that out, we'll always be honest and we'll never push you to make a decision that doesn't make financial sense.

Can my cushions be recovered?

If you're wondering if your existing cushions can be recovered instead of replaced, that depends on several factors. First is the age of the cushion. Typically, if your cushions are 7 to 8 years old, the filling is likely reaching the end of its life. Second, if you have little to no actual foam and the cushions just collapse when you sit on them, then they would not be good candidates for recover. We can help you determine the best course of action to take.

Is there anything you don't service or repair?

We do not service indoor furniture, umbrellas, grills, fireplaces, patio heaters, ceiling fans, outdoor appliances and electronics, pools, concrete/tile floors, gazebos or patio structures. We can not replace or repair broken wicker, vinyl tubing or glass table tops. We do not convert furniture media from its original design (wicker to strap). We do not "paint" anything. We do not stock replacement parts for resale.

What are your service lead times?

Our normal lead time is typically 3-4 weeks. During peak seasons (spring and fall), it can take 4-6 weeks.

Do you pickup and deliver?

Yes we do! There is a small delivery charge based on your location.

Do you offer a warranty?

Customer satisfaction is our top priority, so we do offer a 1 year warranty on all craftsmanship and materials.

Do you sell replacement parts?

There's no such thing as universal parts when it comes to outdoor furniture. Every manufacturer has unique parts that vary even within their collections. For this reason, we are unable to stock parts for resale. If you are looking for things like sling rail caps, foot glides, glider bearing arms, rocker spring plates, swivel chair seat post bushings, umbrella hole rings and many other outdoor furniture parts, check out Patio Furniture Supplies.