Due to the rigid manufacturing (welded tension bars) of some budget-friendly products, we are unable to replace the slings without altering the frame structure which presents potential safety concerns, therefore, they are not serviceable. We do not offer mail order slings. We do not service indoor furniture, painted wood furniture, camping/folding/director chairs, umbrellas, grills, fireplaces, patio heaters, ceiling fans, outdoor appliances and electronics, pools, fountains, concrete/tile floors, gazebos or patio structures. We can not replace or repair broken wicker/rattan, vinyl tubing or glass table tops. We do not convert furniture media from its original design (e.g., wicker to strap). We do not "paint" anything. We do not stock replacement parts for resale.
Below are examples of some things we do NOT fix:
Broken Wicker / Rattan Painted Wood
Camping / Director / Folding Chairs
Tubing / Intricate Patterns
Powder coat is dry powder that is applied electrostatically and cured under heat, creating a durable uniform coverage that can last 15 to 20 years if well cared for. Paint is applied wet and, in Arizona's harsh environment, typically only lasts 2 to 3 years before it starts to fade and flake away. There are enormous benefits of powder coating over painting, which is why we do not offer paint service. Home Advisor provides a great article explaining the differences between powder coat and paint.
The clock for our lead times starts from the date we received your goods and deposit and is defined as the amount time to complete the work. Pick up and delivery can add additional time, depending on how booked our pick up and delivery schedule is. Due to ongoing supply chain issues outside of our control, we at times may need to extend our lead times. If a fabric or other material is on back order or if we have to order direct from a major manufacturer, it could take longer and we do our best to keep our customers informed of additional delays. For sling orders where stock fabric is selected, we can typically get those orders completed in about 6 weeks. While we do our best to meet invoice due dates, our lead times are estimates and not a guarantee by a specific date.
When an order is finished, we try to get delivery scheduled within the next 2 weeks. If we're not delivering, we do expect items to be picked up within 2 weeks. Due to our limited storage capacity, anything we need to hold on to beyond that 2 week window will be charged a daily storage fee of $10.00.
Customer satisfaction is our top priority, so we are proud to offer a 2-year warranty from the original purchase date on the following services:
Our warranty excludes any plastic parts such as foot glides or sling rail caps.
Outdura® 5-Year Warranty
Ovation 3 Upholstery Fabrics
Outdura’s solution-dyed acrylic fabrics are warranted to retain their colors and to remain durable for a period of 5 years from the date of the original purchase. This means that we stand behind our fabrics during normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals, providing that the fabric has been properly installed, utilized and maintained.
Warranty Coverage Period: Five years from the date of original purchase.
Sunbrella® 5-Year Limited Warranty
Sunbrella Upholstery Fabrics
We stand behind our fabrics with the most comprehensive warranty in the industry as the only performance fabric brand to guarantee against pilling and abrasion in addition to loss of color and strength. Sunbrella is the only performance brand to guarantee against:
Ongoing process improvements have allowed Sunbrella to expand our warranty to include pilling and abrasion as of June 1, 2020.
We stand behind our fabrics with a guarantee that’s the best in the industry: a 5-year limited warranty from the original purchase date for specialty fabrics and decorative shade fabrics.
The 5-year limited warranty protects against Sunbrella fabric becoming unserviceable due to loss of color or strength, abrasion, or pilling from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals. This warranty covers Sunbrella fabric only. This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation. Glen Raven’s liability is expressly limited to this warranty. Glen Raven reserves the right to inspect the fabric submitted for claim. Glen Raven will supply new equivalent fabric to replace the fabric that becomes unserviceable.
Twitchell Technical Products, LLC produces durable, all weather fabrics that are unmatched for quality and durability. Textilene® brand open mesh brand fabrics are covered by a 3-year limited warranty from the original date of purchase. These fabrics are warranted against defects of workmanship and materials, and/or excessive loss of color or strength from normal exposure conditions, including sunlight, rot, mildew, or atmospheric chemicals that might render it unserviceable. This warranty is extended only to the original purchaser of the material. If the product has been subject to damage, neglect, unreasonable or improper use or care, exposure to corrosive chemicals, accidents, vandalism, acts of God, or other causes not arising from defects in original material or workmanship, this warranty is void. Twitchell Technical Products, LLC does not endorse or certify end uses and customers must test the fabrics for their specific applications. In the unlikely event that the fabric should fail during the warranty period, Twitchell Technical Products, LLC will issue a credit or replace the fabric at Twitchell Technical Products, LLC’s discretion. A copy of the original purchase order must accompany all warranty claims. Twitchell Technical Products, LLC is liable for the cost of the fabric only and does not accept responsibility for any other costs associated with a company’s specifi c application. Any defects found in regard to fabric construction, color, strength, or dimension that exist at the time of delivery must be reported to Twitchell Technical Products, LLC in a reasonable period of time and before any fabrication or alteration of the fabric.
Our US-made commercial grade vinyl contains ultraviolet inhibitors and has a matte finish. Straps are secured using plastic rivets that are twice-wrapped over for strength. Straps are guaranteed against peeling, flaking, fading and tearing for a period of 2 years from the original date of purchase. If a strap comes undone due to rivet failure, that is also covered under this same warranty.
Filing a Warranty Claim
Simply contact us and we’ll be happy to manage your claim for you.
We do not offer mail order slings. Our experience has shown that most people who try to replace slings themselves end up seeking assistance in finishing the job. Therefore, to provide the best customer experience, we only sell slings with full installation. If you still want to attempt installing slings yourself, you can order them online from Patio Furniture Restorations.
When thinking about how Patio Furniture Rescue benefits the environment, the most important aspect is that we’re helping the landfills. Without our restoration service, people would be throwing their old outdoor furniture out and buying new. For our deep cleaning service, we use all biodegradable cleaners and limit the use of our power washer for rinse only. Our equipment is rated at 2.3 GPM water use and is high velocity which performs more conservatively and efficiently compared to less powerful equipment. All items are cleaned by hand and brush scrubbed. The work is always performed away from plants, vegetation, trees, etc. For our frame restoration service, we use powder coat which is low VOC, is non-toxic, does not require special handling or disposal and excess sprayed powder can be recycled. Powder coating is a sustainable process that meets the spirit of LEED by reducing the environmental impacts related to harmful volatiles in airborne emissions. It also holds up a lot better than standard "wet" paints, which translates to less frequent application. Our top outdoor fabric brands are Sunbrella and Phifertex which are both committed to sustainability, eliminating waste and are GREENGUARD certified. Our table top sealer is high endurance, low maintenance and easily cleaned with a cloth and warm water without the use of household or harsh cleaners. The solution we use is not classified as a hazardous waste under the Resource Conservation and Recovery Act or its regulations, 40 CFR §261 et seq.
Then please feel free to Contact Us. We are happy to answer any questions you might have.