Frequently Asked Questions

We don't know if your patio furniture is worth restoring unless we can get our eyes on it. That's why sending us photos of your furniture using our Contact page is extremely helpful in determining the cost-effectiveness of restoring your outdoor furniture. Not all outdoor furniture is created equal and, based on original quality and value or extent of damage, sometimes restoration is not the best option. We're here to help you figure that out, we'll always be honest and we'll never push you to make a decision that doesn't make financial sense. But with the current nationwide patio furniture shortage, restoring the furniture you already have is a more viable option than ever.

If you're wondering if your existing cushions can be recovered instead of replaced, that depends on several factors. First is the age of the cushion. Typically, if your cushions are 10 years or older, the filling is likely reaching the end of its life. Second, if you have little to no actual foam and the cushions just collapse when you sit on them, then they would not be good candidates for recover. We can help you determine the best course of action to take.

We are proud to offer only the highest quality outdoor fabrics for your cushions or slings. While we do provide links to some of the choices, they should only be used for reference only. When you bring your furniture to our shop or when we come to you for pick up, we can show you physical samples of all your fabric options.

Due to the rigid manufacturing (welded tension bars) of some budget-friendly products, we are unable to replace the slings without altering the frame structure which presents potential safety concerns, therefore, they are not serviceable. We do not offer mail order slings. We do not service indoor furniture, painted wood furniture, camping/folding/director chairs, umbrellas, grills, fireplaces, patio heaters, ceiling fans, outdoor appliances and electronics, pools, fountains, concrete/tile floors, gazebos or patio structures. We can not replace or repair broken wicker/rattan, vinyl tubing or glass table tops. We do not convert furniture media from its original design (e.g., wicker to strap). We do not "paint" anything. We do not stock replacement parts for resale.

Below are examples of some things we do NOT fix:

Broken Wicker / Rattan                                                                                                                                                           Painted Wood

         

Camping / Director / Folding Chairs

         

Tubing / Intricate Patterns

   

Powder coat is dry powder that is applied electrostatically and cured under heat, creating a durable uniform coverage that can last 15 to 20 years if well cared for. Paint is applied wet and, in Arizona's harsh environment, typically only lasts 2 to 3 years before it starts to fade and flake away. There are enormous benefits of powder coating over painting, which is why we do not offer paint service. Home Advisor provides a great article explaining the differences between powder coat and paint.

The clock for our lead times starts from the date we received your goods and deposit and is defined as the amount time to complete the work. Pick up and delivery can add additional time, depending on how booked our pick up and delivery schedule is. Due to ongoing supply chain issues outside of our control, we at times may need to extend our lead times. If a fabric or other material is on back order or if we have to order direct from a major manufacturer, it could take longer and we do our best to keep our customers informed of additional delays. For sling orders where stock fabric is selected, we can typically get those orders completed in about 6 weeks. While we do our best to meet invoice due dates, our lead times are estimates and not a guarantee by a specific date.

When an order is finished, we try to get delivery scheduled within the next 2 weeks. If we're not delivering, we do expect items to be picked up within 2 weeks. Due to our limited storage capacity, anything we need to hold on to beyond that 2 week window will be charged a daily storage fee of $10.00.

We do provide pick up and delivery within the Phoenix metropolitan area and surrounding communities. There is a moderate delivery charge based on your location. For other areas in Arizona, we still do offer pick up and delivery, but the cost may be significant and there may be long waits until we are able to make the trip.

Customer satisfaction is our top priority, so we are proud to offer a 2-year warranty from the original purchase date on the following services:

• Slings are protected against failed stitching or popping out of the frame.
• Cushions are protected against failed stitching.
• Vinyl straps are protected against tearing or popping out of the frame. 
• Powder coat finishes are protected against flaking or peeling. It does not cover scratches, dents, dings, water stains, oxidation or mineral deposits.
• New table tops are protected against peeling and cracking.

Our warranty excludes any plastic parts such as foot glides or sling rail caps.

Outdura® 5-Year Warranty

Ovation 3 Upholstery Fabrics

Outdura’s solution-dyed acrylic fabrics are warranted to retain their colors and to remain durable for a period of 5 years from the date of the original purchase. This means that we stand behind our fabrics during normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals, providing that the fabric has been properly installed, utilized and maintained.

Warranty Coverage Period: Five years from the date of original purchase.

Sunbrella® 5-Year Limited Warranty

Sunbrella Upholstery Fabrics

We stand behind our fabrics with the most comprehensive warranty in the industry as the only performance fabric brand to guarantee against pilling and abrasion in addition to loss of color and strength. Sunbrella is the only performance brand to guarantee against:

• Loss of color
• Loss of strength
• Abrasion
• Pilling

Ongoing process improvements have allowed Sunbrella to expand our warranty to include pilling and abrasion as of June 1, 2020.

Sunbrella Sling

We stand behind our fabrics with a guarantee that’s the best in the industry: a 5-year limited warranty from the original purchase date for specialty fabrics and decorative shade fabrics.

• Loss of color
• Loss of strength

The 5-year limited warranty protects against Sunbrella fabric becoming unserviceable due to loss of color or strength, abrasion, or pilling from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals. This warranty covers Sunbrella fabric only. This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation. Glen Raven’s liability is expressly limited to this warranty. Glen Raven reserves the right to inspect the fabric submitted for claim. Glen Raven will supply new equivalent fabric to replace the fabric that becomes unserviceable.

Phifertex Slings

Twitchell Slings

Twitchell Technical Products, LLC produces durable, all weather fabrics that are unmatched for quality and durability. Textilene® brand open mesh brand fabrics are covered by a 3-year limited warranty from the original date of purchase. These fabrics are warranted against defects of workmanship and materials, and/or excessive loss of color or strength from normal exposure conditions, including sunlight, rot, mildew, or atmospheric chemicals that might render it unserviceable. This warranty is extended only to the original purchaser of the material. If the product has been subject to damage, neglect, unreasonable or improper use or care, exposure to corrosive chemicals, accidents, vandalism, acts of God, or other causes not arising from defects in original material or workmanship, this warranty is void. Twitchell Technical Products, LLC does not endorse or certify end uses and customers must test the fabrics for their specific applications. In the unlikely event that the fabric should fail during the warranty period, Twitchell Technical Products, LLC will issue a credit or replace the fabric at Twitchell Technical Products, LLC’s discretion. A copy of the original purchase order must accompany all warranty claims. Twitchell Technical Products, LLC is liable for the cost of the fabric only and does not accept responsibility for any other costs associated with a company’s specifi c application. Any defects found in regard to fabric construction, color, strength, or dimension that exist at the time of delivery must be reported to Twitchell Technical Products, LLC in a reasonable period of time and before any fabrication or alteration of the fabric.

Vinyl Strap

Our US-made commercial grade vinyl contains ultraviolet inhibitors and has a matte finish. Straps are secured using plastic rivets that are twice-wrapped over for strength. Straps are guaranteed against peeling, flaking, fading and tearing for a period of 2 years from the original date of purchase. If a strap comes undone due to rivet failure, that is also covered under this same warranty.

Filing a Warranty Claim

Simply contact us and we’ll be happy to manage your claim for you.

There's no such thing as universal parts when it comes to outdoor furniture. Every manufacturer has unique parts that vary even within their collections. For this reason, we are unable to stock parts for resale. If you are looking for things like sling rail caps, foot glides, glider bearing arms, rocker spring plates, swivel chair seat post bushings, umbrella hole rings and many other outdoor furniture parts, check out Patio Furniture Supplies.

We do not offer mail order slings. Our experience has shown that most people who try to replace slings themselves end up seeking assistance in finishing the job. Therefore, to provide the best customer experience, we only sell slings with full installation. If you still want to attempt installing slings yourself, you can order them online from Patio Furniture Restorations.

When thinking about how Patio Furniture Rescue benefits the environment, the most important aspect is that we’re helping the landfills. Without our restoration service, people would be throwing their old outdoor furniture out and buying new. For our deep cleaning service, we use all biodegradable cleaners and limit the use of our power washer for rinse only. Our equipment is rated at 2.3 GPM water use and is high velocity which performs more conservatively and efficiently compared to less powerful equipment. All items are cleaned by hand and brush scrubbed. The work is always performed away from plants, vegetation, trees, etc. For our frame restoration service, we use powder coat which is low VOC, is non-toxic, does not require special handling or disposal and excess sprayed powder can be recycled. Powder coating is a sustainable process that meets the spirit of LEED by reducing the environmental impacts related to harmful volatiles in airborne emissions. It also holds up a lot better than standard "wet" paints, which translates to less frequent application. Our top outdoor fabric brands are Sunbrella and Phifertex which are both committed to sustainability, eliminating waste and are GREENGUARD certified. Our table top sealer is high endurance, low maintenance and easily cleaned with a cloth and warm water without the use of household or harsh cleaners. The solution we use is not classified as a hazardous waste under the Resource Conservation and Recovery Act or its regulations, 40 CFR §261 et seq.