Frequently Asked Questions

We don't know if your patio furniture is worth restoring unless we can get our eyes on it. That's why sending us photos of your furniture using our Contact page is extremely helpful in determining the cost-effectiveness of restoring your outdoor furniture. Not all outdoor furniture is created equal and, based on original quality and value or extent of damage, sometimes restoration is not the best option. We're here to help you figure that out, we'll always be honest and we'll never push you to make a decision that doesn't make financial sense.

If you're wondering if your existing cushions can be recovered instead of replaced, that depends on several factors. First is the age of the cushion. Typically, if your cushions are 7 to 8 years old, the filling is likely reaching the end of its life. Second, if you have little to no actual foam and the cushions just collapse when you sit on them, then they would not be good candidates for recover. We can help you determine the best course of action to take.

We are proud to offer only the highest quality outdoor fabrics for your cushions or slings. While we do provide links to some of the choices, they should only be used for reference only. When you bring your furniture to our shop or when we come to you for pick up, we can show you physical samples of all your fabric options.

Due to the rigid manufacturing (welded tension bars) of some budget-friendly products, we are unable to replace the slings without altering the frame structure which presents potential safety concerns, therefore, they are not serviceable. We do not offer mail order slings. We do not service indoor furniture, painted wood furniture, camping/folding/director chairs, umbrellas, grills, fireplaces, patio heaters, ceiling fans, outdoor appliances and electronics, pools, fountains, concrete/tile floors, gazebos or patio structures. We can not replace or repair broken wicker/rattan, vinyl tubing or glass table tops. We do not convert furniture media from its original design (e.g., wicker to strap). We do not "paint" anything. We do not stock replacement parts for resale.

Below are examples of some things we do NOT fix:

Broken Wicker / Rattan                                                                                                                                                           Painted Wood

         

Camping / Director / Folding Chairs

         

Tubing / Intricate Patterns

   

Due to new facility restrictions, we no longer have the ability to perform full service restoration on teak furniture. If you already had teak restoration performed by us, we are still able to perform on-site spruce-up services, which are recommended annually. But at this time, we are not taking any new orders for full service restoration.

Powder coat is dry powder that is applied electrostatically and cured under heat, creating a durable uniform coverage that can last 15 to 20 years if well cared for. Paint is applied wet and, in Arizona's harsh environment, typically only lasts 2 to 3 years before it starts to fade and flake away. There are enormous benefits of powder coating over painting, which is why we do not offer paint service. Home Advisor provides a great article explaining the differences between powder coat and paint.

The clock for our lead times starts from the date we received your goods and deposit and is defined as the amount time to complete the work. Pick up and delivery can add additional time, depending on how booked our pick up and delivery schedule is. Our normal lead time for most services is typically 4 weeks. During peak seasons (spring and fall or during holidays), it can be approximately 7 weeks. The exception is Deep Cleaning and Spruce-Up services, which can usually be scheduled within a week or two. While we do our best to meet invoice due dates, our lead times are estimates and not a guarantee by a specific date.

We do provide pick up and delivery within the Phoenix metropolitan area and surrounding communities. There is a moderate delivery charge based on your location. For other areas in Arizona, we still do offer pick up and delivery, but the cost may be significant and there may be long waits until we are able to make the trip.

Customer satisfaction is our top priority, so we are proud to offer a 1-year warranty on all craftsmanship and materials.

There's no such thing as universal parts when it comes to outdoor furniture. Every manufacturer has unique parts that vary even within their collections. For this reason, we are unable to stock parts for resale. If you are looking for things like sling rail caps, foot glides, glider bearing arms, rocker spring plates, swivel chair seat post bushings, umbrella hole rings and many other outdoor furniture parts, check out Patio Furniture Supplies.

We do not offer mail order slings. Our experience has shown that most people who try to replace slings themselves end up seeking assistance in finishing the job. Therefore, to provide the best customer experience, we only sell slings with full installation. If you still want to attempt installing slings yourself, you can order them online from Patio Furniture Restorations.

When thinking about how Patio Furniture Rescue benefits the environment, the most important aspect is that we’re helping the landfills. Without our restoration service, people would be throwing their old outdoor furniture out and buying new. For our deep cleaning service, we use all biodegradable cleaners and limit the use of our power washer for rinse only. Our equipment is rated at 2.3 GPM water use and is high velocity which performs more conservatively and efficiently compared to less powerful equipment. All items are cleaned by hand and brush scrubbed. The work is always performed away from plants, vegetation, trees, etc. For our frame restoration service, we use powder coat which is low VOC, is non-toxic, does not require special handling or disposal and excess sprayed powder can be recycled. Powder coating is a sustainable process that meets the spirit of LEED by reducing the environmental impacts related to harmful volatiles in airborne emissions. It also holds up a lot better than standard "wet" paints, which translates to less frequent application. Our top outdoor fabric brands are Sunbrella and Phifertex which are both committed to sustainability, eliminating waste and are GREENGUARD certified. Our table top sealer is high endurance, low maintenance and easily cleaned with a cloth and warm water without the use of household or harsh cleaners. The solution we use is not classified as a hazardous waste under the Resource Conservation and Recovery Act or its regulations, 40 CFR §261 et seq.